Privacy Policy

Thank you for choosing to be part of the Aura Esthetics By Anahis community. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at glow@auraestheticsba.com.

When you visit our website or booking portal and use our services, you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we aim to explain clearly what information we collect, how we use it, and what rights you have in relation to it. We encourage you to read this policy carefully. If you do not agree with any of the terms outlined here, please discontinue the use of our website and services.

This Privacy Policy applies to all information collected through our website, appointment booking system (GlossGenius), social media pages, and/or any related services, sales, marketing, or events (we collectively refer to them in this Privacy Policy as the “Services”).

Please read this Privacy Policy carefully, as it will help you make informed decisions about how you share your personal information with us.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you provide to us such as your name, contact details, appointment information, skincare concerns, and payment data.

We collect personal information that you voluntarily provide when you:

  • Contact us for inquiries

  • Book appointments

  • Purchase services or products

  • Sign up for emails

  • Complete consultation forms

  • Connect through social media

  • Engage in any activity through our Services

The personal information we collect depends on the context of your interactions with us, and may include:

Publicly Available Personal Information
We may collect names, phone numbers, email addresses, mailing addresses, and social media account names.

Personal & Skincare Intake Information
We may collect skincare concerns, health history related to skincare, allergies, and any information you voluntarily provide during consultations or appointments.

Credentials
If creating an account through a connected third-party booking or communication platform, we may collect passwords, password hints, and similar security information used for authentication and account access.

Payment Data
We may collect data necessary to process payments—however, all payment information is processed securely through third-party providers (e.g., GlossGenius). We do not store full credit card numbers.

All personal information you provide must be accurate and complete, and you must notify us if changes occur.

2. HOW DO WE USE YOUR INFORMATION?

In short: We process your information to provide services, fulfill business operations, communicate with you, comply with legal obligations, and support your experience.

We use the information we collect or receive to:

Send you marketing and promotional communications

If you opt in, we may send emails about new services, promotions, skincare education, or updates. You may unsubscribe at any time.

Send administrative information

Such as appointment confirmations, reminders, receipts, policy updates, or changes to our services.

Fulfill and manage appointments or orders

We may use your information to manage bookings, payments, product purchases, or customer service needs.

Enforce our terms, conditions, and policies

To maintain safe, lawful, and ethical service operations.

Respond to legal requests and protect rights

If we receive a subpoena or legal request, we may inspect the data we hold to determine the appropriate response.

Provide services to you

Including consultations, skincare recommendations, follow-ups, and personalized treatment plans.

Respond to inquiries and provide support

We may use your information to respond to messages, questions, or support requests.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In short: We only share your information with your consent, to provide services, comply with laws, protect your rights, or fulfill business obligations.

We may process or share your data based on:

Consent

When you’ve given explicit permission.

Legitimate Interests

When reasonably necessary to support our business operations.

Performance of a Contract

Such as appointment processing or payment handling.

Legal Obligations

If required to comply with laws, court orders, government requests, etc.

Vital Interests

To protect health, safety, or prevent illegal activity.

Specific situations where sharing may occur include:

Vendors, Consultants & Third-Party Service Providers

We may share information with partners who support our operations (e.g., GlossGenius for booking & payments, email marketing tools, analytics). These providers access your information only as necessary.

Business Transfers

In the event of merger, acquisition, or company sale.

Third-Party Advertisers

We may use tools that help track engagement across websites for marketing purposes.

We do not sell or rent your personal information.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We keep your information only as long as necessary to fulfill the purposes outlined here unless otherwise required by law.

We typically retain personal information for up to 1 year unless:

  • A longer period is required for legal, tax, or business purposes.

  • You continue as an active client.

When information is no longer needed, we delete, anonymize, or securely store it until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We use technical and organizational safeguards to protect your information.

However, no online platform is 100% secure. Transmission of information to and from our Services is at your own risk. Please use secure networks when accessing our website or booking portal.

6. DO WE COLLECT INFORMATION FROM MINORS?

In short: We do not knowingly collect data from individuals under 18 years of age.

If we learn that information from a minor has been collected, we will delete it promptly.
If you believe we may have unintentionally collected information from a minor, please contact us at glow@auraestheticsba.com.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In short: You may review, update, or request deletion of your personal information at any time.

Clients within the European Economic Area may have additional rights and may contact their local supervisory authority.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track (DNT) browser signals, as no uniform standard has been established. If this changes, we will update this policy.

9. CALIFORNIA PRIVACY RIGHTS

Residents of California may request information regarding how their data is shared with third parties for direct marketing purposes.
Requests may be submitted to glow@auraestheticsba.com.

If you are under 18 and have posted content on our site, you may request its removal—however, complete removal from all systems cannot be guaranteed.

10. DO WE MAKE UPDATES TO THIS POLICY?

In short: Yes. We will update this policy as needed to remain compliant with relevant laws.

Revised versions become effective as soon as they are posted. Significant updates may be communicated directly.

11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this Privacy Policy, you may contact us at:

Email: glow@auraestheticsba.com
Business: Aura Esthetics By Anahis